Do you offer free shipping?
Joure offers free USPS shipping on all domestic USA orders.
How do I track my order?
Please log into your account to retrieve your order status and shipping updates. Tracking numbers are updated to your order as soon as they are generated from our system. Please check out our Shipping & Handling page for more information.
What is your processing time?
All domestic and international orders are processed and shipped within 2 business days. Please note that customized/personalized/engraved production time can range between 2 to 5 business days.
How long will it take to get my order?
Shipping time varies depending on your location and if your item is customized or not customized. Please check out our Shipping & Handling page for more information.
What shipping carriers do you use?
We use USPS to ship all orders but if you prefer faster delivery, we can ship by FedEx or UPS. If you would like these shipping options instead, please select them during checkout. All upgraded shipping services come with additional costs.
Where do you ship?
Joure delivers to the United States, Canada, Europe, Australia, and Mexico.
Can I return my product?
We honor a 30 day return/exchange policy. We always aim for 100% customer satisfaction. Please refer to our Returns & Exchanges page for more information.
Can I get my product personalized?
It depends on the product. All options are outlined on the product page, so look out for customization options there.
How do I care for my jewelry?
Moisture will tarnish your jewelry. Avoid all water, lotions, and perfumes. Clean with a dry cloth. Never use jewelry cleaner or polishing cloths. To limit wear and tear take a day off and store in a safe dry place.